http://www.ystoreblog.com/blog/2007/04/sacrificing-the-one-time-sale-for-the-life-time-customer/ Tips, Tricks, and Best Practices Mon, 23 Jan 2012 15:16:27 -0800 http://wordpress.org/?v=2.9.2 hourly 1 http://www.ystoreblog.com/blog/2007/04/sacrificing-the-one-time-sale-for-the-life-time-customer/comment-page-1/#comment-102047 Pat Sat, 07 Apr 2007 17:54:13 +0000 http://ystoreblog.com/blog/2007/04/sacrificing-the-one-time-sale-for-the-life-time-customer/#comment-102047 It always amazes me how the big box stores, whether it's Home Improvement type, or large Grocery chain type, how they have 10-15 checkout lanes - and 3-4 of them open. Yet, the isles are filled with chatting employees, some walking and talking side by side, some helping customers, and some putting stock away... even during the busy times of day, weekend or holidays, I have never seen any of these 10-15 even half open. Helping the customer is one thing, letting them actually buy the product(s) in a timely manner should be available too. It's one of the main reasons I shop online as much as possible. I call it the Hassle Factor :) It always amazes me how the big box stores, whether it’s Home Improvement type, or large Grocery chain type, how they have 10-15 checkout lanes – and 3-4 of them open. Yet, the isles are filled with chatting employees, some walking and talking side by side, some helping customers, and some putting stock away… even during the busy times of day, weekend or holidays, I have never seen any of these 10-15 even half open. Helping the customer is one thing, letting them actually buy the product(s) in a timely manner should be available too. It’s one of the main reasons I shop online as much as possible. I call it the Hassle Factor

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