Comments on: Want Customer Insight—Just Ask or What eBags Knows That Others Don’t http://www.ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/ Tips, Tricks, and Best Practices Mon, 23 Jan 2012 15:16:27 -0800 http://wordpress.org/?v=2.9.2 hourly 1 By: bobsc http://www.ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/comment-page-1/#comment-102403 bobsc Mon, 22 Oct 2007 17:41:16 +0000 http://ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/#comment-102403 Thanks, for the explanation Paul. Maybe you can remove the “Requests” link for NEW merchants. Thanks, for the explanation Paul.

Maybe you can remove the “Requests” link for NEW merchants.

]]> By: pboisver http://www.ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/comment-page-1/#comment-102402 pboisver Mon, 22 Oct 2007 17:18:16 +0000 http://ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/#comment-102402 Bob--yes the script I am referring to is the pro-forma script--search "pro forma" within Store help to see the help document that outlines the use. The "Requests" link is for Catalog Requests that has been deprecated for new merchants and is not associated with the pro forma script.--Paul Bob–yes the script I am referring to is the pro-forma script–search “pro forma” within Store help to see the help document that outlines the use. The “Requests” link is for Catalog Requests that has been deprecated for new merchants and is not associated with the pro forma script.–Paul

]]> By: bobsc http://www.ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/comment-page-1/#comment-102401 bobsc Mon, 22 Oct 2007 17:10:43 +0000 http://ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/#comment-102401 "...it’s fairly easy to create form and use a cgi script which we provide already to collect this data and send it to an email address you specify." Are you refering to pro forma? Do you see a red * next to Requests if someone uses pro forma? I was wondering what the "Requests" link is for, since NEW merchants don't have the "Order Form" link? “…it’s fairly easy to create form and use a cgi script which we provide already to collect this data and send it to an email address you specify.”

Are you refering to pro forma?
Do you see a red * next to Requests if someone uses pro forma?

I was wondering what the “Requests” link is for, since NEW merchants don’t have the “Order Form” link?

]]> By: pboisver http://www.ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/comment-page-1/#comment-102400 pboisver Sun, 21 Oct 2007 23:15:47 +0000 http://ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/#comment-102400 Hi Lars--Thanks for reinforcing my point with some real world experience. The easier you make it for shoppers to give feedback, the more feedback you are likely to receive. To your point, it will not all be "golden insights"--the first feedback form submission I received in our Help section was not a merchant, but a shopper complaining about his undelivered goat stanchions. So hopefully the useful ones will outweigh the idiotic ones.<br /> Any other merchants using feedback forms? Feel free to add your experiences. Paul Hi Lars–Thanks for reinforcing my point with some real world experience. The easier you make it for shoppers to give feedback, the more feedback you are likely to receive. To your point, it will not all be “golden insights”–the first feedback form submission I received in our Help section was not a merchant, but a shopper complaining about his undelivered goat stanchions. So hopefully the useful ones will outweigh the idiotic ones.
Any other merchants using feedback forms? Feel free to add your experiences.

Paul

]]> By: Lars http://www.ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/comment-page-1/#comment-102399 Lars Sun, 21 Oct 2007 19:48:16 +0000 http://ystoreblog.com/blog/2007/10/want-customer-insight%e2%80%94just-ask-or-what-ebags-knows-that-others-don%e2%80%99t/#comment-102399 We added a feature to our site that has a box at the bottom of the all the product pages that says, "How Can We Improve This Page?" and a box, with a submit button. It has been one of the most useful features we have ever added to the site. I borrowed the idea after I saw it at Cooking.com. You have to be prepared for the startlingly rude comments that you'll get sometimes. (We should make a web page with the most ridiculous ones, because it would be pretty funny!) But aside from that, we are constantly learning what is missing from our product pages that people wonder about but are too busy to email or call and ask about. We probably make at least 5 improvements to the site a week based on suggestions, and have a long list of things we want to improve that aren't as simple as just explaining something better. I like the way ebags words it even better, because it is more open ended and lets people make suggestions about the whole site, and not just what's wrong with an individual product page. We added a feature to our site that has a box at the bottom of the all the product pages that says, “How Can We Improve This Page?” and a box, with a submit button.

It has been one of the most useful features we have ever added to the site. I borrowed the idea after I saw it at Cooking.com.

You have to be prepared for the startlingly rude comments that you’ll get sometimes. (We should make a web page with the most ridiculous ones, because it would be pretty funny!)

But aside from that, we are constantly learning what is missing from our product pages that people wonder about but are too busy to email or call and ask about.

We probably make at least 5 improvements to the site a week based on suggestions, and have a long list of things we want to improve that aren’t as simple as just explaining something better.

I like the way ebags words it even better, because it is more open ended and lets people make suggestions about the whole site, and not just what’s wrong with an individual product page.

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