Action Required for Accepting American Express Using PayPal Website Payments Professional

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On July 13, 2010, a new agreement between American Express and PayPal will take effect. In order for merchants using PayPal Website Payments Professional to continue accepting American Express as a direct payment option, the merchant will be required to sign-in to their PayPal account and opt-in to the new agreement.

This change impacts only direct American Express card transactions made using PayPal Website Payments Professional, and does not impact transactions made when using PayPal Express Checkout or PayPal Website Payments Standard, which occur when a merchant displays the “Check out with PayPal” button in checkout (see the screenshot, below), and the customer is taken to a separate PayPal checkout flow. Merchants who accept American Express as a direct payment option using an FDMS-compatible merchant account may also continue to accept American Express credit card payments.

Check out with PayPal button in checkout
“Check out with PayPal” button in checkout

Merchants using PayPal Website Payments Professional have until October 13, 2010, to accept the new PayPal/American Express agreement. If you do not plan to accept this new agreement, you can avoid having your customers receive a “credit card declined” error by disabling American Express as a direct payment option in checkout. To learn how to disable American Express as a payment option, please see our help page.

To learn more, please see PayPal’s notice regarding this change. For questions about this change, please contact PayPal.

Sabari Devadoss
Yahoo Small Business
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