Archive for the ‘Customer Service’ Category

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Small Business Bog has moved

We’ve excited to announce that the Small Business Blog has moved to Tumblr. Please visit us here for information on tools and products needed to attract new customers, increase sales, improve efficiency, and ultimately succeed. Tweet This Post

Taking Stock of the Situation

Making sure you can deliver the products you sell is one of the most important parts of running your business. It sounds like a no-brainer, but many merchants have probably experienced an ordered item being out of stock, a manufacturer falling behind on production, or delivery of an order taking longer than originally communicated. It […]

Delivering the Complete Package

With Mother’s Day coming up, I was recently browsing the Vermont Teddy Bear and PajamaGram stores for some gift ideas. While looking at the items in each store’s Mother’s Day section, as a potential customer, something caught my eye – messaging about the free gift packaging, gift card, and other special items included with every […]

All It Takes is a Call

I have written in the past about providing a great shopping experience and how little things can win or lose a loyal customer. Recently I had a chance to encounter both ends of the customer experience spectrum with two different companies. The Good Call I recently booked a weekend at the Bodega Bay Lodge. I […]

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