Archive for the ‘Customer Service’ Category

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Small Business Blog has moved

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Taking Stock of the Situation

Making sure you can deliver the products you sell is one of the most important parts of running your business. It sounds like a no-brainer, but many merchants have probably experienced an ordered item being out of stock, a manufacturer falling behind on production, or delivery of an order taking longer than originally communicated. It […]

Delivering the Complete Package

With Mother’s Day coming up, I was recently browsing the Vermont Teddy Bear and PajamaGram stores for some gift ideas. While looking at the items in each store’s Mother’s Day section, as a potential customer, something caught my eye – messaging about the free gift packaging, gift card, and other special items included with every […]

All It Takes is a Call

I have written in the past about providing a great shopping experience and how little things can win or lose a loyal customer. Recently I had a chance to encounter both ends of the customer experience spectrum with two different companies. The Good Call I recently booked a weekend at the Bodega Bay Lodge. I […]

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