Archive for the ‘Customer Service’ Category
Friday, May 25th, 2007
I read an interesting article in The New York Times recently about how Southwest Airlines employs one person whose sole purpose is to write apologies to customers for various problems that occur on flights. Of course anyone that has traveled a fair bit probably has some sort of airline horror story to tell. Experienced [...]
Posted in Customer Service | Read Complete Post | Comments (4) | 54 Views
Sacrificing the One-time Sale for the Life-time Customer
Thursday, April 5th, 2007
I just have to take a moment to relate my recent experiences on the phone and at a hardware store as I think it does have some equivalent in the online retail world.
The problem
I recently bought a new clothes washer which turned out to be a massive undertaking. Turns out the model I purchased only [...]
Posted in Customer Service | Read Complete Post | Comment (1) | 31 Views
Get Your Customers to Fall in Love with You
Saturday, February 10th, 2007
With Valentine’s Day just around the corner, it seems appropriate to talk about love. And before the pragmatists and anti-romantics among you click away for fear of encountering a sappy ode or sonnet, let me clarify that I’m talking about love of buyers for retailers and how you can encourage those “warm fuzzies” from your [...]
Posted in Best Practices, Customer Service | Read Complete Post | Comments (4) | 19 Views
12 Posts of Christmas: Tip 11–Don’t Pass on Service in the Holiday Rush
Tuesday, December 19th, 2006
Today’s Y!Store blog is a guest column by retailer/developer Rob Snell of Snell Brothers. Rob posts somewhat regularly in his blog about Yahoo! Store stuff, is the author of Starting a Yahoo! Business For Dummies, and is conducting some more free Yahoo! Store marketing and SEO webinars beginning in early 2007 (or as soon as [...]
Posted in Best Practices, Customer Service, Holidays | Read Complete Post | Comment (1) | 53 Views
